Refund policy

Return & Refund Policy

Last updated: August 2026

At Order Order, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable return period.

1. Return Period

We offer a 7-day return policy.
You must request a return within 7 days from the date of delivery of your order.
Requests made after 7 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the saree must:

  • Be unused and unworn.
  • Be in the same condition in which you received it.
  • Have the original tags and packaging intact, where applicable.
  • Not have been washed, altered, damaged, stained, or used.
  • Include the order number or valid proof of purchase.

We reserve the right to reject a return if the product does not meet the above conditions.

3. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.
If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • A product significantly different from the product ordered

please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your Order Number, photographs and/or a clear unboxing video showing the issue.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, return, or refund, as applicable.

4. How to Request a Return
To request a return, contact us at:
Email: orderorder1999@gmail.com

Please include:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Return
  • Photos/videos of the product, if applicable

Do not send the product back before receiving return instructions from us.

Returns sent without prior approval may not be accepted.

5. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to our error, we will provide appropriate return instructions and, where applicable, bear the reasonable return shipping cost.

For other eligible returns, return shipping charges may be borne by the customer.

The applicable return shipping terms will be communicated when the return request is approved.

6. Non-Returnable Products

The following may not be eligible for return:

  • Products that have been worn, washed, used, altered, or damaged after delivery.
  • Products without original tags or packaging, where applicable.
  • Products damaged due to improper handling or care by the customer.
  • Products returned after the applicable return period.
  • Products specifically identified as non-returnable on the product page.

This does not affect your rights in relation to products that are defective, damaged, incorrect, or otherwise required to be remedied under applicable law.

7. Exchange

If you would like to exchange an eligible product for another product, please contact us within the applicable return period.

Exchange availability will depend on product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, where applicable.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

The time taken for the amount to appear in your bank account or card account may depend on your payment provider or bank.

9. Refund for Cancelled Orders

If an order is cancelled before dispatch and the payment has already been received, the eligible refund will be processed to the original payment method.

Once an order has been dispatched, our return policy will apply.

10. Sale and Discounted Products

Products purchased during a sale or promotional offer may have specific return conditions.

Any special return or non-returnable condition will be clearly mentioned on the relevant product page or promotional offer.

However, products that are damaged, defective, or incorrectly delivered will be handled in accordance with applicable consumer protection requirements.

11. Product Colour and Appearance

We make every effort to display product colours and images as accurately as possible.

However, the actual Colour of a product may appear slightly different depending on the customer's screen, display settings, lighting, photography and other factors.

Minor variations in Colour or appearance that do not materially differ from the product displayed may not qualify as a defect.

12. Contact Us

For any return, refund or product-related questions, please contact us:
Order Order
Email: orderorder1999@gmail.com
Return Address:
H No 10, Lane No 04,
Santoshi Mata Nagar, N-2, CIDCO,
Chh.Sambhajinagar (Aurangabad) – 431001,
Maharashtra, India

Please contact us before sending any return.

Order Order reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.